Privacy Policy

This notice will inform you about our procedures concerning the personal information about you

that we collect, maintain and disclose, in connection with the insurance policies you obtain from


Information we may provide to others

We may disclose information about our applicants, customers and former customers, as

permitted or required by law in conjunction with our normal insurance operations, such as:

in the processing of an insurance claim;

in connection with a legal proceeding;

with government agencies conducting examinations of our procedures;

database marketing.

Security of personal information

Access to the information you submit is limited to those employees who have legitimate

business needs for such information with respect to the insurance policies you issue. We

maintain physical, procedural and electronic safeguards to protect the privacy and

confidentiality of your non-public personal information.

Data protection

We collect and maintain personal information about you in order to carry out our functions as a

provider of travel insurance products. All personal information submitted is treated with the

utmost confidentiality and with appropriate levels of security.

This information is used to manage the issuance of an insurance policy, including underwriting

and claims handling, and may be stored as computer records and/or paper files to assist us to

complete transactions, or follow up discrepancies, complaints or queries. Details may also be

submitted to regulatory authorities and auditors. Unless otherwise instructed, we may use

personal data for commercial purposes.

Internet data transfer

Our website does not contain any hidden codes or applications designed to obtain any kind of

information about you from your computer, apart from what is required to establish a

connection and transfer content between our website and your computer.

Our host servers do obtain information about the number of connections to it. This data may

contain details such as your IP address, the kind of operating system you are using and the

version of your internet browser. This information is used only for the purposes of analysing the

traffic to the website. It does not contain any kind of data about you which may be classified as

personal or private.

Our website uses ‘cookies’ to track visitor navigation. Cookies are small text files stored on your

computer, which identify it to our website. Cookies do not contain viruses, and the cookies

stored on your computer by the website do not contain any kind of personal, private or sensitive

information. They are used simply to track navigation and remember data and preferences

submitted by you. Cookies can be disabled on your browser, though this may hamper your

ability to effectively obtain a quote and purchase a policy from our website.

Email security – We do not recommend the transfer of sensitive data via email.

Although we exercise extreme care and attention, we do not guarantee the security of emails

sent through standard web forms or non-secure connections and protocols. We accept no

liability for loss or theft of any sensitive data submitted through these forms of media.

Sensitive data

Any sensitive data supplied by you in order to purchase an insurance policy, such as dates of

birth or health details, will only be used for the purpose specified at the time of submitting this


We reserve the right to provide this information, when we are legally obliged, to official bodies

such as the Police, the Courts, or other organisations investigating insurance fraud.

Call monitoring

We may monitor and record telephone calls in order to improve our service to you and to

prevent and detect fraud.


This policy forms part of our website Terms of Use and as such shall be governed by and

construed in accordance with the laws of England and Wales. You agree to submit any dispute

arising out of your use of this website to the exclusive jurisdiction of the courts of England and